About Course
Objective: To prepare candidates for employment in Domestic and International BPO, Customer Support, Technical Support, Banking Process, Healthcare Process, E-commerce Support, and Back Office Operations.
Course Structure
| Module | Duration | Hours |
|---|---|---|
| Foundation Skills | 5 Days | 30 Hours |
| Communication & Soft Skills | 8 Days | 48 Hours |
| BPO Process Knowledge | 10 Days | 60 Hours |
| CRM & Customer Support Tools | 7 Days | 42 Hours |
| Practical Live Process Training | 10 Days | 60 Hours |
| Placement Preparation | 5 Days | 30 Hours |
Total Learning Duration: 45 Days (270 Hours)
Total Practical Duration: 45 Days (135 Hours) Live Interaction on Process.
Rewards will be Granted to students as follows:
- Topper of the Batch: 1 Year Free Movie Tickets
- 100% Attendance: 2 Free Movie Tickets Each
- High Score in Weekly Assesment: 2 Movie Ticket to Each Top 5 Students.
Certification
Participants who successfully complete the course and pass the final assessment will receive a SKILL INDIA By Ministry of Skill Development and Entrepreneurship recognised Certificate in BPO Industrial Training, qualifying them for entry-level roles such as Customer Support Executive, Chat Support Executive, Email Support Associate, Technical Support Associate, Back Office Executive, Process Associate, and Customer Service Representative in domestic and international BPO organizations.
Course Content
MODULE 1 – BPO Industry Foundation
MODULE 2 – Business Communication & Soft Skills
MODULE 3 – Customer Service Excellence
MODULE 4 – Voice Process Training
MODULE 5 – Non-Voice Process
MODULE 6 – CRM & Helpdesk Software
MODULE 7 – Banking & E-commerce Process
MODULE 8 – Technical Support Basics
MODULE 9 – Quality & Compliance
MODULE 10 – Live Process Simulation
MODULE 11 – Employability Skills
MODULE 12 – Final Assessment & Certification
Student Ratings & Reviews
