Objective: To prepare candidates for employment in Domestic and International BPO, Customer Support, Technical Support, Banking Process, Healthcare Process, E-commerce Support, and Back Office Operations.
With This Training Skills and Certification: Candidates will be Eligible for job Placement in following companies: 
Course Structure
| Module | Duration | Hours |
|---|---|---|
| Foundation Skills | 5 Days | 30 Hours |
| Communication & Soft Skills | 8 Days | 48 Hours |
| BPO Process Knowledge | 10 Days | 60 Hours |
| CRM & Customer Support Tools | 7 Days | 42 Hours |
| Practical Live Process Training | 10 Days | 60 Hours |
| Placement Preparation | 5 Days | 30 Hours |
Certification
Participants who successfully complete the course and pass the final assessment will receive a SKILL INDIA By Ministry of Skill Development and Entrepreneurship recognised Certificate in BPO Industrial Training, qualifying them for entry-level roles such as Customer Support Executive, Chat Support Executive, Email Support Associate, Technical Support Associate, Back Office Executive, Process Associate, and Customer Service Representative in domestic and international BPO organizations.
Curriculum
- 11 Sections
- 0 Lessons
- 13 Weeks
Expand all sectionsCollapse all sections
- MODULE 1 – BPO Industry Foundation0
- MODULE 2 – Business Communication & Soft Skills0
- MODULE 3 – Customer Service Excellence0
- MODULE 4 – Voice Process Training0
- MODULE 5 – Non-Voice Process0
- MODULE 6 – CRM & Helpdesk Software0
- MODULE 7 – Banking & E-commerce Process0
- MODULE 8 – Technical Support Basics0
- MODULE 9 – Quality & Compliance0
- MODULE 10 – Live Process Simulation0
- MODULE 12 – Final Assessment & Certification0
Anyone who has completed 12th Standard, graduates, diploma holders, and freshers looking to build a career in the BPO/ITES industry can enroll.
Students From The Following Institutions:
>Gharda Institute of Technology
>Mandar Education Society
>DBJ College
>Gurukul College
>GovindRao Nikam College of Arts and Commerce
No. This course is designed for beginners as well as candidates who want to improve their professional skills.
The course duration is 90 Days with theory, practical sessions, live process training, and assessments.
Yes. The training includes live process simulations, mock calls, chat support, email handling, CRM software practice, and real-world case studies.
Yes. Candidates who successfully complete the training and assessments will receive a Skill India by Ministry of Electronics and Information Technology recognized and Industrial Certificate in BPO Industrial Training.
Yes. Every candidates receive placement assistance, interview preparation, resume building, and mock interview support.
You can apply for positions such as:
Customer Support Executive
Customer Service Representative (CSR)
Chat Support Executive
Email Support Executive
Back Office Executive
Technical Support Associate
Process Associate
Banking Process Executive
E-commerce Support Executive
Yes. The course includes spoken English, business communication, pronunciation, call etiquette, and customer interaction skills.
You will gain practical exposure to CRM and customer support platforms, email tools, helpdesk systems, ticket management, and office productivity software commonly used in the BPO industry.
Yes. The course can be conducted in online
Students are assessed through assignments, practical exercises, mock calls, communication tests, CRM tasks, attendance, and a final assessment.
Requirements
- Minimum Qualification: 12th Pass (Graduates and Freshers are also eligible)
- Students from Arts, Science, Commerce, IT/CS Engineering, Pharmacy, Agriculture Sector Can Apply
- Commitment to complete the 90-day training program (2-3 Hours daily)
- Laptop/Desktop (recommended for online learners)
- Stable internet connection (for online classes)
- Basic knowledge of operating a computer
- Basic English reading and writing skills
- Willingness to learn communication and customer service skills
- Regular attendance and participation in practical assignments
Features
- ✅ 45-Day Industry-Oriented BPO Industrial Training
- ✅ 100% Practical & Hands-on Learning
- ✅ Voice/Chat/Email Support Process Training
- ✅ CRM Software & Helpdesk Tool Training
- ✅ English Communication & Accent Neutralization
- ✅ Soft Skills & Corporate Etiquette
- ✅ Live Process Simulations & Case Studies
- ✅ Banking, E-commerce & Technical Support Process Exposure
- ✅ Resume Building & LinkedIn Profile Guidance
- ✅ HR Interview & Mock Interview Sessions
- ✅ Performance Assessment & Feedback
- ✅ Govt Of india and Industry-Recognized Certificate on Successful Completion
- ✅ Guaranteed Placement Assistance for All Candidates
- ✅ Training by Experienced Industry Professionals
Target audiences
- 12th Pass (Any Stream)
- 12th Pass + Diploma (CS/IT, Pharmacy)
- Graduation (Any Stream) + Pharma Graduates
- BE/B.Tech in CS/IT/Civil Engineering
- Post Graduation - MBA - Any Stream
