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Online School
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Courses
BPO Industry Training
BPO Industrial Training Program 2026
Curriculum
11 Sections
1 Lesson
13 Weeks
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MODULE 1 – BPO Industry Foundation
2
1.1
Check Your Knowledge
1 Question
1.2
Lesson 1
MODULE 2 – Business Communication & Soft Skills
0
MODULE 3 – Customer Service Excellence
0
MODULE 4 – Voice Process Training
0
MODULE 5 – Non-Voice Process
0
MODULE 6 – CRM & Helpdesk Software
0
MODULE 7 – Banking & E-commerce Process
0
MODULE 8 – Technical Support Basics
0
MODULE 9 – Quality & Compliance
0
MODULE 10 – Live Process Simulation
0
MODULE 12 – Final Assessment & Certification
0
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